Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for Secretlab chairs?
Orders for in-stock items are typically processed within 1–2 business days. Standard shipping within the US usually takes 3–5 business days, depending on your location.
What is the return policy for Secretlab products?
We offer a 49-day return policy for all Secretlab products. Items must be returned in their original packaging and in like-new condition to qualify for a refund.
Do Secretlab chairs come with a warranty?
Yes, all Secretlab chairs come with a 3-year limited warranty, which can be extended to 5 years through our Extended Warranty Program.
How do I assemble my Secretlab desk or chair?
Each product includes a physical assembly guide and a toolkit. You can also find step-by-step video tutorials on our official website and YouTube channel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying customers.
Are Secretlab chairs suitable for all body types?
Our chairs come in different sizes, such as the TITAN Evo 'Small', 'Regular', and 'XL', to ensure an ergonomic fit for a wide range of heights and weights.